Living in the 21st century means getting to experience the latest advances in technology first-hand. Of course, technology has always moved forward and contemporaries have always had the chance to try out new things. However, never in history have things been moving faster and changing so often. Things that were once deemed mere science-fiction material are now everyday occasions.
We are surrounded with smart technologies that make our everyday lives easier, and our jobs more optimal. Most importantly, a lot of things have become safer for people or completely automated so that human beings do not even have to be a part of it anymore.
All in all, it is an exciting time to be alive for anyone who has dreamt of experiencing all the luxuries, benefits, and marvels of modern techn.
Change at Every Corner
An average person is surrounded with a ton of modern solutions both in their home and outside in the world. We cannot help but take many of those things for granted. If we stopped to think about just how intricate some of the most basic devices and gadgets we used are, we would hardly be able to do anything in our day. Therefore, it is common to simply go with the flow, buy the next big thing, and live an easier life. However, every once in a while, there is a fresh new development in the world that captures the attention of everyone.
In those scenarios we really have to stop and think about who and how came up with this new and exciting idea that is about to change the way we do something forever. Well, one of those things has recently happened and it is actually already widely spread in many places. Those would be self-service kiosks and they are exactly what their name suggests.
In this article we will talk about them in greater depth in case you have yet to hear about them. Read on to learn about their greatest benefits so that you know exactly what to do when you inevitably come across one. A Self-Service Kiosk could very well be the future of your own business so be sure to read carefully and thoroughly.
What Are Self-Service Kiosks?
Self-serving solutions have long been the dream of many, only possible in sci-fi movies and fiction novels. The idea of a computer with a touch screen and a smart software working together to allow you to complete a purchase or whatever else you may need is anything but fiction these days. It is the reality we live in and you have probably already used a few of these not knowing that it was a self-service kiosk.
These devices allow the customers of any type of shop or a service to select and pay for what they want without any need for human interaction with a shop assistant. These terminals are very customisable thanks to the advanced software and can exist in many shapes and forms. From traditional touch screen panels to unique solutions designed specifically for a certain type of business, the choice is all yours as long as you can imagine it.
A Lot of Possible Uses
In addition, they are great for other things and have many features besides customers doing things on their own. For example, you can use it for market research, they can be installed as check-in terminals for traveling, and for ordering food. Actually, many popular fast food restaurants have made permanent switches to self-service kiosks, with the only interaction with an actual human coming when the food is ready for pickup. The solution is the most logical next step in business-customer relations and it has enjoyed nothing but popular feedback in recent years. They are particularly useful in places where there is a lot of foot traffic and the need for many employees to help out. Hiring fewer employees and placing these devices all over the place not only frees up the space and makes things faster, but also saves costs in the long run.
Improved Customer Experience Across the Board
Not a lot of customers would admit it, but they really dislike the fact that they constantly have to interact with employees wherever they go. Having shop assistants shadow you as you browse the products, or having them wait as you awkwardly and anxiously look through the menu while holding up the line, are very common, albeit awful feelings.
Nobody likes this which is why self-service kiosks are great. Allowing the customers to make their own decisions on their own time without any pressure and awkward conversations is where customer experience needs to go. There will be no queues, delays, and arguments. No stress, faster payments, and improved overall service. It is truly an example of a situation in which everyone wins.
Increased Spending Per Person
Instead of training every member of the staff to find clever ways to sell more to each customer, why not install self-service kiosks around the place and let the software’s algorithms do it for you? How many times have you been asked if you want extra fries on the side, or a milkshake alongside your burger? Of course, you would have ordered it if you wanted. It is an awkward and intrusive thing to ask for the employee, and a weird thing to turn down for the customer. Or what about asking the shop assistant for more information on something and they lack the knowledge to answer you? How unprofessional is that, and how bad does it look for the business?
That can all be left in the past now that self-service terminals exist. They are capable of handling all of these things, from offering the customers to add something to their order, to promoting other products alongside the ones they are already looking at. More importantly, they can give them all the necessary info right there on the screen and answer their questions before they even think to ask them. Do this with your business and you will sell a lot more items than the people were originally looking to buy.
